What If I Lose or Forget My PIN?

What If I Lose or Forget My PIN?

Answer

If you lose or forget your PIN, you may come into any library location with your library card and ID, and staff can look up your PIN and reset it for you.

You may also log in to reset your PIN.

You will be asked for your library card number.

The system will then send a message to the email address we have on record for you with a link to change your PIN.

  • Last Updated Jan 20, 2026
  • Views 3190
  • Answered By David Wilkins

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