How can I borrow a kiosk device?
How can I borrow a kiosk device?
Answer
Follow the on-screen instructions in Chinese, English or Spanish. These instructions include reading and accepting the Kiosk Device Terms of Use. You must also have a valid Houston Public Library card without fines over $10.00.
How long can I borrow a kiosk device?
The time limit is up to 2 hours.
What are the Terms of Use for the Kiosk Device?
- I agree to take proper care of the kiosk device.
- I agree to keep the kiosk device with me for the entire time I am using it.
- I agree not to let anyone else use the kiosk device.
- I understand that I am responsible for the loss of or damage to the kiosk device.
- I agree to return the device to the kiosk when my time of use is up.
- I understand that the kiosk device can only be used within the library and cannot be taken outside the library.
- I understand that the kiosk device can be used for up to 2 hours.
- I understand that the kiosk device must be returned to the kiosk 15 minutes before the library closes.
- I understand that documents or other work created must be saved to an external storage device such as a flash drive or cloud storage.
- I understand that all files and downloads will be deleted when the kiosk device is rebooted.
I agree to follow all library policies and procedures related to equipment use at the Houston Public Library. Vandalizing, abusing or stealing Library materials or equipment is prohibited under the Library's "Guidelines for Use" and will result in suspension of library privileges. In addition, patrons who steal, vandalize or abuse a device may be reported to law enforcement authorities and be subject to criminal and/or civil penalties.
Do I have to sign a kiosk device use form?
No signature is required but you must read and accept the Kiosk Device Terms of Use each time you borrow a kiosk device.
Do you restrict where I can take the kiosk device?
The kiosk devices are for Library Use Only and are not allowed to be taken out of the library building.
Is there a receipt for borrowing?
Once the kiosk device ejects from the slot, a receipt will automatically be sent to your email. The subject line will show, "Devicesanytime Notification Kiosk HPL" and the receipt will include your library card number, the location of the kiosk and the date/time of check-out.
What do i do if the kiosk device is not functioning properly when I first borrow it?
Return the Device to the kiosk as soon as you realize there is a problem with it. Please choose the displayed option that most closely describes the problem you had with the Device. Let a staff member know that the Device you initially borrowed is not working properly. Then check out another Device if available.
Is there a late fee and how much is it?
There is no late fee but your device borrowing privileges as well as your library use privileges may be suspended if you return a kiosk device late.
What happens if I lose or damage the kiosk device?
You are responsible for the loss or damage up to the total cost of the device per the Kiosk Device Terms of Use you accepted when borrowing a device.
Why can't I borrow a device someone else just returned?
The kiosk performs functions such as deleting the previous patron's data and recharging the battery. This takes 6 minutes and during that time the kiosk device cannot be borrowed.
Why are some of the kiosk devices not able to be borrowed?
A kiosk device cannot be borrowed while it is in charging mode or if one was reported damaged. Charging devices will show up as yellow on the kiosk screen. Damaged devices will show up as yellow on the kiosk screen. Damaged devices will show up as yellow with a wrench icon. Damaged devices will be repaired and replaced as soon as possible.
How do I connect to the wireless network?
Log into the kiosk device right after you borrow it using your library card number and pin. Once logged in, the device will automatically connect to the HPL wireless network.
When I return the device, what happens to any data I have left on it?
Kiosk devices are wiped clean to protect patron privacy after each use.
What if I get a virus?
All equipment provided is guaranteed to be 100% virus free when delivered to you. If you get a virus while using the kiosk device, a simple reboot will remove it. NOTE: Save your work to an external storage device first.
Can I store data on the drive temporarily?
Laptops- Yes, however we recommend that you use an external storage device and save your work that way. If the kiosk device reboots anytime during the allotted borrowing time all data is wiped out.