Ask HPL: Services

Yes! Customers are welcome to browse the collection and check out their holds or they enjoy the option of using HPL TO GO curbside service at their local neighborhood and regional library location. Find your library's info on our All Locations page.

HPL TO GO is a curbside service that allows MY Link and Learning Link card holders the opportunity to pick up library materials from the comfort and safety of their own vehicles. You only need to schedule same-day pick-ups; no need to schedule in advance! 

To participate, simply place items on hold for pick-up at your preferred location online or over the phone. Once items are ready at one of the participating HPL TO GO locations, and you would like to pick them up, please notify staff that you are on your way and/or once you have arrived so that staff can pull your hold items.

Browse & Borrow to place a hold through the library's catalog, and select your preferred hold pickup location. You will be notified via phone, email or text (depending on your account preferences) when your items are available. 

Once your items have arrived at your hold pickup location:

1. CALL - Notify library staff once you are on your way and/or when you have arrived.
2. CONFIRM - Library staff will ask you to confirm your card number and PIN to check out your items. Staff will provide additional pickup instructions.
3. COLLECT - Staff will bring out your items and deliver them to your vehicle. 

You may call your pickup location during hours of service for more information. HPL TO GO service may be temporarily suspended during inclement weather.

HPL TO GO is a free service available to current MY Link and Learning Link card holders.

The Houston Public Library card, MY Link, gives you access to physical materials at our library locations, digital content (including music, movies, e-books and audio books) as well as access to more than 130 databases and online resources! The MY Link card is free to Texas residents - sign up here!

HPL TO GO curbside service occurs during the library location's hours of operation.

You can have anyone pick up your items for you, provided that the person picking up your items has your library card and PIN.

HPL TO GO is open to anyone with a valid Houston Public Library card (including Learning Link and MY Link accounts).

There is a limit of 10 items per Learning Link account. Learning Link accounts do not have "items ready for pickup" notification set up. Please call a library to speak with a staff member to set up your child's pickup notification.

You can register for a MY Link card online. This will allow you to place holds on materials through our catalog. When you arrive to pick up your holds at an HPL TO GO location, make sure to bring a valid ID and proof of address so that staff may verify the account and give you a physical MY Link card.

All neighborhood library, regional, and Central Library locations are offering HPL TO GO curbside service.

HPL TO GO curbside service is not available at the following sites:

• BOOKLINK at One Allen Center
• Any library that is not a designated hold pickup location
  • African American History Research Center at the Gregory School
  • Family History Research Center at the Clayton Library Campus
  • Houston History Research Center at the Julia Ideson Building
  • TECHLink Alief
  • TECHLink Scenic Woods
• HPL Holds Lockers (learn more here)
  • Locker – Robinson-Westchase
  • Locker – Henington-Alief
  • Locker – Carverdale Community Center
• Parent Resource Library at Children’s Museum of Houston
• Harris County Public Library Locations
  • Freeman 
  • Kingwood
  • Spring Branch
  • West University
• Bellaire City Library