How do I use a mobile hotspot?

How do I use a mobile hotspot?


Below are some useful tips for getting the best experience out of the mobile hotspot:
  • Before using the Hotspot, charge it for 3 hours. You  may still use it while it is charging.
  • To turn the Hotspot device on, press and hold the power button until you see the word  “Welcome” on the LCD screen.
  • In order to get a better wireless signal, make sure you are in an area that is covered by the Sprint network.
  • The wifi network name and password appear on the LCD screen. It is printed on the label of some devices.
  • The Hotspot device works on most wifi enabled devices such as laptops, desktops, smart phones and tablets. To connect your device, find the wifi network name on your device and connect to it.
  • The Hotspot battery will last between 8 to 24 hours depending on usage. To shut down or turn off the device completely, press and hold the power button until you see the word “Goodbye” on the LCD Screen.
  • When you are ready to return the Hotspot to the library, place the device and charger in the box. Make sure to return it to the service desk and not in the drop box. 
  • Please be gentle with the device, charger and case!
  • Technical support is available:
    • from Kajeet (the hotspot provider) Monday - Friday, 7 AM - 7 PM at 1-877-352-5338
    • from an HPL staff member Monday - Friday, 9 AM- 5 PM, at 281-387-7998
  • Last Updated Jun 28, 2023
  • Views 575
  • Answered By Sreelu Kurup

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